Refund Policy

Our refund window

You may request a refund within 14 days of purchase. Requests are reviewed against the usage and service conditions below. This policy does not limit any mandatory cancellation, refund or consumer rights that apply where you live.

When a purchase is eligible

• You were charged more than once for the same purchase.
• A technical failure prevented the paid generation or download and we could not restore the service within a reasonable time.
• The purchase was unauthorized, subject to reasonable verification.
• You purchased access but have not substantially used or consumed it.

Used digital services

A One-time profile set is normally considered consumed once its paid generation has completed or its full-resolution results have been downloaded. Lifetime access may be considered substantially used after repeated generations or downloads. Because image generation incurs immediate third-party costs, a change of mind after substantial use will generally not qualify for a refund unless required by law.

If generated images are unusable because of a confirmed service fault, contact us with the transaction reference and a description of the issue. We may offer a replacement generation, account credit or refund, depending on the circumstances.

How to request a refund

Contact support within 14 days and include the email used at checkout, your transaction or receipt reference, and the reason for the request. Do not send full card details. We will review your request and, when approved, process it through the original payment provider.

Processing and timing

Approved refunds are returned through the provider that processed the original payment. Bank and card-network timing varies; an approved refund may take several business days to appear. Currency conversion or bank fees outside our control may not be recoverable.

Chargebacks

Please contact us first so we can investigate and resolve a problem. Filing a chargeback does not remove valid obligations and may delay resolution while the original payment provider reviews the transaction.